Job Description

Assistant Property Manager

Under the direction of a Property Supervisor and the Director of Property Management, the Assistant Property Manager will report to one site in accordance to an assigned schedule and is responsible for providing property management support in all phases of the day-to-day operation of the property. The Assistant Property Manager will help to ensure a stable operation by working with the services staff to foster a healthy community life for the tenants. The Assistant Property Manager will provide support to complete all documentation of necessary maintenance and equipment replacements in a timely manner, and ensure that the building's appearance is well maintained. The Assistant Property Manager is also responsible for preserving open lines of communication between all parties involved in the operation of the subject property, and compliance with ACOF policies and procedures.

The Assistant Property Manager must be willing to work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a social rehabilitation approach. In addition, this individual must be able to work with persons from varying socio-economic backgrounds and possess excellent communication and interpersonal skills. Applicants must have an understanding of individuals with a range of disabilities, including physical, mental and emotional.

Responsibilities

• Interview and pre-qualify applicants and maintain waiting list and/or submit CES referral requests via an established CES process within the county.
• Responsible for ensuring tenant move-ins/move-outs are performed along with all required unit inspections.
• Collect and deposit rents.
• Work in conjunction with the Property Supervisor and Property Manager to coordinate all building maintenance and repairs with the in-house maintenance and outside vendors.
• Provide administrative support, including phone support, typing, reports, filing, and distribution of correspondence.
• Assist in ordering office supplies, completing maintenance work orders, and complying with office procedures in the property management manual and procedures.
• Process daily mail and screen incoming calls. Maintain orderliness of the building.
• Maintain and update reports, as needed.
• Assist the Property Supervisor in meeting compliance requirements for investors and third-party agencies.
• Act as backup manager for nearby properties, as needed.

To perform effectively in this position, the Assistant Property Manager must have:

• High school diploma or equivalent.
• Minimum one (1) year of property management experience, including LIHTC, HUD, and HOME programs.
• Knowledge of Microsoft Office software (Word, Excel and Outlook)
• General knowledge of property management software (RealPage, etc.)
• Professional and positive attitude towards tenants, staff, vendors, and other organizations.
• Access to reliable transportation to be used to conduct ACOF business.
• Ability to meet California minimum and ACOF insurance requirements.

Preferred Qualifications

• AA degree
• Lease-up experience
• Two years' experience in affordable housing and management.
• Bilingual Spanish-English.
• Skills in tenant problem solving and de-escalation.
• Experience in or knowledge of the Housing First model for Permanent Supportive Housing

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