Job Description

Job Description

Job Description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

• Responding to customer inquiries via chat with a friendly and professional demeanor.
• Resolving issues and providing information about AT&T products and services.
• Handling customer complaints and questions effectively, ensuring satisfaction.
• Maintaining a positive attitude while managing multiple chat interactions simultaneously.
• Documenting conversations and ensuring follow-up where necessary.

Requirements

• Excellent written communication skills with a friendly and clear tone.
• Previous experience in a customer service role, particularly in chat support, is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high volumes of chat interactions efficiently.
• Familiarity with AT&T products and services is advantageous.
• Proficiency with computers and chat support software.
• Strong attention to detail and organizational skills.

Benefits

• The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• Full-Time Hours : 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunitie s: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups

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