We are looking for a Customer Support Representative - Hotel Operations to work with us full-time in a remote setup for our US-based client. For this role, we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines. About the OTA Client Our client is a US-based company operating in a global network environment. The Role We are seeking a reliable and detail-oriented Customer Service Representative to support daily hotel operations. This role involves managing guest communications, coordinating check‑ins remotely, and ensuring smooth overnight operations. The ideal candidate is responsive, organized, and comfortable working night shifts. Key Responsibilities Respond promptly to guest inquiries via email and other communication channels. Assist with remote guest check‑ins and provide necessary instructions. Monitor and manage overnight hotel operations. Handle guest concerns and escalate issues when necessary. Coordinate with internal teams to ensure seamless service delivery. Maintain accurate records of guest interactions and transactions. Be available for occasional video calls to assist guests in real time. What We're Looking For Be available for occasional video calls to assist guests in real time. At least 1–3 years of experience in customer service, virtual assistance, or hotel operation. Strong written and verbal English communication skills. Experience in hospitality or hotel operations is a plus. Familiarity with tools such as PMS, booking platforms, or CRM systems is an advantage. Highly organized with strong attention to detail. Ability to work independently and handle night shift schedules. #J-18808-Ljbffr
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