Job Description

Freight Associate

The Freight Associate plays a crucial role in managing the pickup, packing, and shipping of high-value items to our customers. Operating under The UPS Store, you will primarily use our shipping services to ensure timely and secure delivery. This position requires excellent communication skills, as you will be responsible for coordinating with customers via phone, email, or in person to arrange pickup times, select appropriate shipping methods, and discuss insurance options. Additionally, you will be entrusted with handling highly sensitive and confidential customer information, both digitally through the freight website database and physically through document management.

With proper training, you will learn to package a variety of fragile, heavy, or high-value items. When handling the packaging process, your attention to detail is paramount. It is absolutely critical to package them in a manner that preserves their integrity throughout transportation by truck, boat, or plane. This will be achieved by utilizing state of the art packing materials and employing premier packing techniques.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers' packing, shipping problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• One year of customer service experience required (more preferred)
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 50+ pounds

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