Job Description

Job Description

Job Description

We are seeking a reliable and customer-oriented individual to join our team as an Assistant Manager. The ideal candidate will have excellent communication skills, attention to detail, and a friendly demeanor. As an Assistant Manger, you will play a crucial role in providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store and checkout area. As an Assistant Manager, you will be fully trained and responsible for acting as the Store Manager in their absence.

Duties and responsibilities:

• Greet customers in a friendly and professional manner.
• Efficiently and accurately process customer transactions, including cash, credit, and debit payments.
• Ensure that the correct prices and discounts are applied to each item.
• Provide information about products, promotions, and store policies to customers.
• Handle customer inquiries and resolve any issues or concerns in a prompt and courteous manner.
• Maintain a clean and organized checkout area, including replenishing bags, receipt paper, and other supplies.
• Monitor and report any discrepancies or suspicious activities at the checkout.
• Collaborate with other team members to ensure the smooth and efficient operation of the store.
• Follow all safety and security procedures to protect customers, employees, and company assets.
• Restocking shelves, coolers, and displays and maintaining a neat and visually appealing store environment.
• General cleaning of the store to include service areas, restrooms, sales floor, food prep area, and parking lot.
• Other duties as assigned.

Qualifications for the job:

• High school diploma or equivalent preferred.
• Previous experience in a cashier or customer service role is preferred.
• Mathematical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately and efficiently.
• Basic computer skills and familiarity with point-of-sale systems.
• Positive attitude and a willingness to assist customers.
• Ability to stand for extended periods and lift/move objects up to 25+/- pounds.
• Flexibility to work evenings, weekends, and holidays as needed.

Supervision and Leadership:

• Provide guidance, support, and leadership to deli or cashier team members.
• Assist Store Manager in overseeing daily operations and ensure team members adhere to company policies and procedures.

Training and Development:

• Assist Store Manager by conducting training sessions for new team members, ensuring they are familiar with deli or cashier procedures.
• Provide ongoing coaching to enhance team members' skills and performance.
• Foster a positive and collaborative work environment.

Inventory Management:

• Monitor and manage inventory levels for deli or cashier supplies.
• Collaborate with Store Manager to place orders and restock items as needed.
• Conduct regular inventory checks to minimize shortages and waste.

Quality Control:

• Ensure the quality and freshness of deli products, conducting regular checks for adherence to recipes and presentation standards.
• Monitor cashier transactions for accuracy and adherence to cash-handling policies.
• Customer Service Excellence:
• Address escalated customer inquiries or concerns, providing solutions and ensuring customer satisfaction.
• Lead by example in delivering exceptional customer service and fostering a positive customer experience.

Cash Management:

• Oversee cash handling procedures, including opening and closing registers, making change, and preparing deposits.
• Conduct periodic cash audits to ensure accuracy and accountability.
• Process end-of-day paperwork and report on a timely manner to the corporate office.

Communication:

• Communicate effectively with the Store Manager and team members, providing updates on tasks, goals, and changes in procedures.
• Collaborate with the Store Manager to maintain seamless operations.
• Respond to emails in a timely manner in the absence of the store manager.

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