At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we've proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we've built a supportive, collaborative environment where professionals thrive and patients feel cared for. Our team is growing, and we're looking for a skilled professional to join us! You'll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We'd love to meet you!
We're committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.
The job description and responsibilities are defined for Surgery Scheduler in the Ophthalmology department at Murfreesboro Medical Clinic below:
The surgery scheduler will provide clerical support in the Murfreesboro Medical Clinic Ophthalmology Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.
Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails, faxes, and other patient forms and paperwork appropriately
Be at your workstation on time and prepared to start the day
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Print daily schedules for the technicians and providers
Print fee tickets and check for accuracy, referral completion, and pull post-op charts for scheduled patients
Manage Healthspring and Cigna Connect referrals a week in advance of patient appointment
Daily office functions: answer phones, answer patient questions, schedule and reschedule appointments, schedule patients to referring providers
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Provide prompt, efficient, and accurate patient service
Manage insurance benefits for surgical patients and provide explanations to patients
Meet with patients and schedule surgeries with the SurgiCenter and print necessary paperwork for the patient
Make charts for surgery patients, compiling exam notes, medication lists, insurance information, and other necessary paperwork
Document all necessary information into patient chart
Ensure completion of surgical paperwork, ie. Consent, SurgiCenter instructions, pre-op instructions
Maintain list of patients scheduled for DESK and PKP and order corneal tissue as needed
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned
Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
Schedule, coordinate and reschedule patient appointments as instructed.
Responsible for scheduling all surgery patients for surgery, pre-op and post-op appointments.
Review surgical paperwork with patient and have patient sign necessary documents.
Call insurance to verify benefits and obtain prior authorization and pre-certifications.
Maintain the providers' surgery schedules.
This position is cross-trained to cover reception whenever needed.
Prepare and process fee tickets for patient appointments.
Collect and process co-payments, deductibles, co-insurances or other patient-responsible balances.
Ability to provide good telephone etiquette and be able to communicate surgery details/instructions when scheduling surgery in office and over the phone.
Education/Experience Requirements
- High school diploma or GED -Experience preferred, but not required
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.
Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.
Our values guide our actions as we strive to carry out our mission. A progressive approach to advances in medicine and changes in the health care delivery system Responsive to patient and community needs Collaborative with other physicians, hospitals, allied health providers and the community in improving health care Professional, ethical and socially responsible Team-oriented management and leadership A positive, open and responsive work setting
*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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