Job Description

The Primary Skills we focus are

1. Engineering
2. Project Management
3. Heavy Customer facing
4. Comfortable to support from 6 AM to 2.30 PM Pacific Time onsite at Chula Vista,
5. Tuesday to Saturday with optional Friday and Saturday work from home based on other team members availability.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: We have an immediate opening for a Repair Coordinator at our aerospace location in Chula Vista, CA .

What You will Do:

Highly dynamic and fast-paced Customer Service role to triage incoming Repair and Technical Inquiry request from global airlines, MRO’s, and airframers. The team is the central point of communication and supports customers 24 hours a day, 7 days a week, 365 days a year. Both weekend and holiday support is expected to coordinate open requests.

• Regular coordination/management of repair deliverables to ensure on-time delivery.
• Prioritization of AOG requests and coordination of incoming e-mails and existing customer inquiries.
• Escalation of at-risk cases and complex issues with management.
• Regular electronic and phone communication with customers, suppliers, and OEM’s to follow-up and provide status. Involves group email management and AOG phone line support.
• Utilization of processes and product knowledge to appropriately route requests to appropriate teams and resolve basic technical inquiries.
• Accurate case creation and logging of customer requests (data entry)
• Make updates to processes/procedures and create training aids to ensure continuous improvement of Customer Service processes.
• Works independently to confer with customers who contacts the organization by telephone or electronically, provides information about processes, products, and documentation, discusses customer inquiries, and obtains and addresses customer priorities.
• Independently, respond to calls or email from customers to provide information on in process inquiries.
• Understands documentation to solve customer issues/requests/complaints in accordance with established procedures and when required, redirects queries to appropriate department or personnel.
• Perform duties related to overall customer service.
• logging requests into the aftermarket database (MS Dynamics).
• Prioritize, sorts, coordinate customer incoming and existing inquiries.
• Serves as central communication point with all internal and external customers to Aftermarket.
• Provide coordination support to other teams in the organization with regards to customer inquiries
• Serves as customer interface on inquiry status and delivery.
• Works in call center for customer support (group email management and answer customer phone calls)
• Prioritize customer inquiries to ensure business targets are met.

Work Experience

What You Will Bring:

• Demonstrated proficiency in both electronic and verbal business communication is required.
• Demonstrated attention to detail to ensure accurate data entry.
• Self-driven to proactively communicate status to customers and OEM’s and manage WIP cases.
• Ability to manage multiple high priority tasks simultaneously and accurately track status to coordinate between customers and internal stakeholders.
• Aerospace Experience (Desired).
• High proficiency in Microsoft Outlook and Microsoft Excel.
• Knowledge in Microsoft Dynamics CRM and Microsoft Power BI.
• Engineering experience – drawings, BOM’s, manuals, specifications.
• Knowledge in Project management.

Pay Range: $74,000 - $ 76,000 per year

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

This role is considered an on-site position located in Chula Vista, CA

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

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