Job Description

Security Program Assistant

Catholic Charities of Baltimore, Weinberg Housing and Resource Center is currently seeking a Security Program Assistant who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. The work schedule is Monday-Thursday 3 PM - 11 PM.

Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes with a focused goal of assisting residents in obtaining permanent housing.

Job Duties & Responsibilities:

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Assist with the orientation of residents and/or volunteers. Provides guidance and assistance to by being observant and attentive to both positive and negative behavior and reporting activities to supervisor (as needed).
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Work as a member of a team environment in collaboration with all other employees and volunteers to deliver the highest quality services to all clients.
• Perform other duties as assigned.

Program/Position Specific Duties:

• Provides security to the facility by inspecting the persons and property of visitors and clients prior to allowing them entrance to the facility.
• Conduct periodic security checks throughout the building and report unusual activity to supervision.
• Respond to, and assist, in emergency and/or security incidents.
• Conducts room inspections and assesses level of compliance to established policies and procedures.
• Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.
• Prior security experience.
• Outdoor elements such as precipitation and wind.

Education & Experience Requirements:

• One year of related experience preferably working with the homeless or at-risk populations.
• Must be physically capable or moving throughout the building and grounds including stairs and lift 50 pounds.
• Must be able to stand 90% of the shift. Must be able to work in outdoor elements such as precipitation and wind.
• Must be able to work flexible schedule including weekend and holidays.

Certification/Licensure:

• Must be certified in CPR and/or First Aid within six months of employment. ServSafe (ODB, Sarah's House and WHRC - 402000) within six months of employment.

Required Skills & Abilities:

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills.)
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

Physical Requirements & Work Environment:

• Medium work that includes moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with others.

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

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