Job Description

Surgery Scheduler

North Little Rock, AR

Responsible for scheduling patient appointments for designated area according to Therapy Services protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of copayments and patient demographic information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares patient profiles and schedules for next business day including printing, hi-lighting needed information and organizing by provider. Ensures all related chart information is current and documentation needed is available.
• Performs medical reception/clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.
• Scan and file documents into electronic patient record.
• Collects patient demographic and insurance information and performs data entry to update practice management system and medical record including scanning of insurance cards.
• Collects co-payments according to insurance plan information and type of appointment and documents on co-pay record.
• Ensures that related follow-up work is completed timely, (same day or by next day) including relaying message to clinical staff to return calls.
• Uses insurance contract list protocols to determine the most appropriate approach to scheduling patients.
• Make outgoing calls to reschedule appointments as needed or to provide patient reminders of appointment times and information needed for appointments, insurance cards, etc.
• Call patients who missed appointments to reschedule.
• Schedule follow up appointments as requested.

Requirements: Surgery/Hospital Scheduling Experience Required

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High School diploma or GED. 1+ years of surgical or hospital scheduling experience is required . Knowledge of medical terminology and familiarity with medical diagnostic procedures, health care billing and authorization is required. Must be able to type 40+ wpm and possess strong computer skills. Must be highly skilled in verbal communication, problem solving, prioritization and organization. Knowledge of HIPPA Confidentiality.

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